F.A.Q.s

Exceptions for "flat rate" shipping: Additional fees may apply for orders shipping to Hawaii, Alaska, and any Military address ~ including APO, FPO, etc. Orders to these locations require shipment via US Postal Service instead of our normal service through UPS. Depending on the final weight of the package (based on total number of favors ordered), postage may be considerably more than basic shipping charges.

Q. How long does it take to get an order?
A. Orders normally take about 4-5 business days to work through our system and be ready to ship. Weekends and holidays do not count as business days. Once an order is complete, shipping can take an additional 1-5 business days depending on how far the delivery has to go from our facility in Indiana.

Q. I placed an order online, but changed my mind, can I cancel it?
A. You may cancel your order and receive a full refund at any time BEFORE the order ships. Once an order has shipped, it is "closed" and cannot be cancelled.

Q. I received my baby soaps, but now I don't need them. Can I return them and get my money back?
A. You can return unneeded baby soaps if certain requirements are met. First and foremost, contact us right away! You will need authorization (i.e. return authorization number, correct shipping address, etc.) prior to shipping anything back to us. We can be reached by phone at 1-888-658-7627, or email at baby@originalbabysoap.com ** Important note ** we do NOT issue refunds on returned merchandise. You will be issued a "store credit" redeemable at any website owned and operated by TAB Enterprises (see www.tabenterprises.com). All return requests must be received by phone or email within 5 days from the day your order was delivered, and merchandise must be returned to our facility within 10 days from the date your order was originally delivered. Re-stocking fees may apply to returned merchandise. Personalized items are not returnable.